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Internet Protocol general questions and answers section. We hope you find them helpful and informative.
If you encounter any problems, have suggestions, or your answer are not found in the FAQ's below, please contact us using our contact form.
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Virtual Private Server - VPS - What is VPS? |
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Virtual Private Server (VPS) is a hosting environment that gives you your own Linux virtual machine. Each private server provides a protected area that operates as an independent server. It enables you (and multiple customers) to share the expense of hardware and network connections and to eliminate the difficulty of maintaining them. Keep in mind that although multiple VPS customers share hardware, they do not share software. It has its own, complete directory structure, and set of dedicated application software. You can restart it without affecting any other private server accounts which share the same hardware. |
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Manage Private Server - MPS - What is MPS? |
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Linux MPS is a dedicated hosting offering which bundles enterprise-level hardware, a highly secure managed hosting platform, and managed services into one powerful server account. Linux MPS options include three sever types: Basic, Pro, and Pro Plus. |
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Domain Names - What is a domain names? |
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A name that identifies a computer or computers on the internet. These names appear as a component of a Web site's URL, e.g. internetprotocol.i-p.mu. This type of domain name is also called a hostname. |
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Signature Hosting - How do I access the Control Panel through the Web? |
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- To access the Control Panel through the Web:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact support.
- Click Login. If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page to drop-down list appears.
The following features and functions appear on your start page:
- Help, Sitemap, and Logout buttons in the upper-right corner.
- At the top of the page, a drop-down list of selectable features including My Account, My Files, My Mail, My Users, My Website, and Quick Start.
- Navigation tabs that change depending on the selection in the drop-down list.
- A Things to do window that provides direct access to frequently-used functions for the selected feature.
- A Summary window that provides information about your account.
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Signature Hosting - What kinds of tools are available for managing accounts? |
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Your Control Panel provides a comprehensive set of tools in five sections:
- Quick Start provides access the main features used in each section of the Control Panel.
- My Account provides access to the following:
- Home page (Things to do in My Account and Summary)
- Profile
- Password
- Domain Blocking
- My Files provides access to the following:
- Home page (Things to do in My Files and Summary)
- All Files
- Shared Files
- My Mail provides access to the following:
- Home page (Things to do in My Mail and Summary)
- Inbox
- Compose
- Address Book
- Folders
- Options
- My Users provides the following:
- Home (Things to do in My Users and Summary)
- User List
- Aliases
- My Website provides access to the following:
- Home (Things to do in My Website and Summary)
- Web Access
- Add Ons
- Backups
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Signature Hosting - Can I access my account through Telnet or SSH? |
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Yes. Your account can be accessed through Telnet, or SSH (Secure Shell). |
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Signature Hosting - Can I access my account through FTP? |
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Yes. Your account can be accessed through FTP. |
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Signature Hosting - Can I access my account through FrontPage 2002? |
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Yes. If you use Microsoft FrontPage to develop your Website, you will need to install FrontPage extensions before the site will function correctly.
To install FrontPage extensions:
- Select My Website from the drop-down list at the top of the window. The My Website Home page appears.
- Click Add. The FrontPage Extensions window appears.
If the Status message states that FrontPage Extensions are not installed, type the password you want in the appropriate fields and click Install. The window refreshes with a message informing you that the extensions have been installed.
If the Status message states that FrontPage Extensions are installed, the extensions are already installed.
The FrontPage 2002 Extensions must be installed to access your Website using FrontPage. |
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Signature Hosting - How do I add an additional user to my account? |
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To add additional users:
- Select My Users from the drop-down list at the top of the window. The My User Home page appears.
- Click the User List tab. The User List window appears.
- Click Create New . The Create User window appears.
- Type or select the following required information in the appropriate boxes:
- User ID
- Full Name
- Privileges
- Password (twice)
- Type or select the following options:
- New Alias/Nickname
- Mail Forward
- Whether or not to save forwarded E-mail
- Whether or not to send an autoreply message
- An Autoreply message
- To add this user, click Save . The Add User window appears with a message informing you that the new user has been added.
To add this user and create another, click Save/Create Another. The Create User window refreshes with a message informing you that the new user has been created. Repeat steps 4 through 6 to add another entry.
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Signature Hosting - 2 What kinds of tools are available for managing accounts? |
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Your Control Panel provides a comprehensive set of tools in five sections:
- Quick Start provides access the main features used in each section of the Control Panel.
- My Account provides access to the following:
- Home page (Things to do in My Account and Summary)
- Profile
- Password
- Domain Blocking
- My Files provides access to the following:
- Home page (Things to do in My Files and Summary)
- All Files
- Shared Files
- My Mail provides access to the following:
- Home page (Things to do in My Mail and Summary)
- Inbox
- Compose
- Address Book
- Folders
- Options
- My Users provides the following:
- Home (Things to do in My Users and Summary)
- User List
- Aliases
- My Website provides access to the following:
- Home (Things to do in My Website and Summary)
- Web Access
- Add Ons
- Backups
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Signature Hosting - Is there a limit to the number of users I can add to my account? |
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Technically, there is no limit to the number of users you can add to your account; however, there are some "practical" limits. Each account requires processes. As the number of users grows and the additional users become more active, the resources could become exhausted. Contact Support for more information. |
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Signature Hosting - How do I recover my Password? |
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To recover you password you must contact Customer Support. |
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Signature Hosting - How do I add a POP or IMAP account to my E-mail client? |
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To add a user:
Important:
All fields in the User Attributes and Passwords sections must be completed before you click Save or Save / Create Another
- Select My Users from the drop-down list at the top of the window. The My Users Home window appears.
- Click Create New users and mailboxes. The Create User window appears.
- Type the user ID and the user's full name in the appropriate fields.
- Caution:
The user ID cannot begin with numeric character. Typing a numeric character displays an error message.
- Select the appropriate check boxes for the user privileges you want.
- Select the File Storage check box if you want this user to be able to upload files.
- Select the Email check box if you want this user to be able to send and receive email. (The user's mailbox is automatically created after you click Save in Step 9.)
- Type the user's password in the Password field.
- If you want to create an email alias for this user, type the alternative email address in the appropriate fields.
- Note: An alias is another address that will receive email for a given mail user. For example, a sales manager whose user ID is sales@your_domain.com might also want to receive general information requests. You can do this by adding an alias for info@your_domain.com to his user account.
- If you want mail forwarded automatically from this email account to another, type the other email address in the Mail Forward field. If you want to keep a copy of the forwarded mail in this user's Inbox, check Save a copy of forwarded message in my mailbox.
- Note: Users can have multiple aliases.
- If you want to use an autoreply message for this user, select Autoreply with the following message and type your message in the field.
- Note: If you attempt to add an alias that is already in use, a message appears informing you that the user or alias already exists. Try another name.
- Click Save. The User List window refreshes with a message informing you that the user has been saved.
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- Click Save/Create Another, to add this user and create another. The Create User window refreshes with a message informing you that this new user has been added. Repeat Steps 3 through 9 to create other users.
- Note: If you attempt to add an alias that is already in use, a message appears informing you that the user or alias already exists. Try another name.
To delete a user:
Select My Users from the drop-down list at the top of the window. The My Users Home window appears.
Click User List. The User List window appears.
- Select the check boxes for the users you want to delete (or select the top check box to select all users).
- Note: If the User List contains more than one page of users, only the currently displayed users are deleted when the top check box is selected.
- Click Delete. The Delete Users window appears with a message asking if you are sure you want to delete the selected users.
- Click Delete. The User List window appears with a message informing you that the selected users have been deleted.
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Signature Hosting - How do I access my E-mail using Webmail? |
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To access E-mail using Webmail:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact support.
- Click Login . If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page to drop-down list appears.
- Click My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
- Click the Inbox tab. The Inbox window appears with a list of E-mails you have received. To view a message, click the subject of the message to be read.
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